iOS & Android Support

More Income Brought by App?
Otek Can Help You!

iOS Q & A : for any further question or opinion, kindly contact us at otek@ms10.hinet.net

I already bought app, but I can't download it.

An App over 50MB is not downloadable on 3G/4G system. Connect to a wi-fi network to download.

My app is abnormally shut down very often.

When the app is unstable, double-press the Home button, swipe upward on the in-use app icons and flick them off. Restart the device and run again the app.

I can't hear the sound when I use the app.

Check if the device isn't in "Silent" mode. This is controlled by a switch at the side of the device.

I'd like to purchase a course.

Simply click "Buy" button on the app.

When I purchase a course, it warns "Your device has no authority to purchase".

You'll need to enable accessibility.

For iOS11

1) Tap : Settings > General > Accessibility > Guided Access

2) Switch on Guided Access, and set a passcode.
3) Switch on In-App Purchases.

To end accessibility, tap Setting > General > Accessibility > Guided Access, key in passcode and switch it off. If you forget the passcode, you'll need to reboot iPhone/iPad from iTunes.

For iOS12

1) Tap : Settings > Screen Time > Content & Privacy Restrictions

2) Switch on iTunes & App Store Purchases, and set a passcode.
3) Switch on In-App Purchases, and switch to Allow.

To end accessibility, tap Setting > Screen Time > Content & Privacy Restrictions > iTunes & App Store Purchases > In-App Purchases , key in passcode and switch it off. If you forget the passcode, you'll need to reboot iPhone/iPad from iTunes.

When I purchase a course, it shows "This is not a Test User account. Please create a new account in the Sandbox environment."

Do as the following:
1) Tap Setting > App Store
2) Tap on the Apple ID and delete the entry
3) Tap Done
4) Make the in-app purchase again

The contents of "One Sentence A Day" are gone, or I don't download new sentences recently.

Repeatedly tap on "download" button to download as there is a limit on loading sentences. Also, check if the memory is big enough for "One Sentence A Day" film (10+MB).

I'd like to key in Japanese on iPhone/iPad.

Tap Setting> General > Keyboards > Add New Keyboard, select Japanese.

In different device, I am asked to purchase again the app that I have bought earlier.

You can download app in different device only if you log in with same account. If not, then you'll need to purchase again.

Android Q & A : for any further question or opinion, kindly contact us at otek@ms10.hinet.net

I have purchased the app, but after I download, I get the error "You may not have purchased this app".

Remove the app, then redownload it.

My app is abnormally shut down very often.

Upgrade to Android to 4.3 and run the app again.

After download, my device shut down when I run the app.

Remove the downloaded app, restart your device and download again the app.

Tel : 886-2-29761277
Mail : mytrans@otek.com.tw
Copyright 2017 Otek International Inc. All Rights Reserved

Last update:2017/3/15